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Delivery & Returns

Business (working) days are between 8:30am - 5:30pm GMT on Monday-Friday; UK Holidays, Saturday and Sundays are not included in shipping days. Shipping timelines are estimates only and not guaranteed. For a more specific delivery ETA on the exact item(s) you want to purchase, please call us on 01782 636245 or email 

Standard Delivery - UK Mainland

  • Standard Delivery cost is FREE on all orders (excluding tile products and accessories on orders less than £250) to UK Mainland only, excluding Scotland.
  • Standard Delivery is typically dispatched between 2-5 days after purchase.

Tile Products & Accessory Deliveries

    • Standard Tile Delivery cost is £30 on orders less than £250.
    • Standard Tile Delivery cost is FREE on orders over £250.

    Standard Delivery - Scotland, Northern & The Republic of Ireland, Channel Islands, Isle Of Man

    • Standard Delivery is typically dispatched between 2-5 days after purchase. 
    • Standard Delivery cost depends on the items you're ordering. The specific delivery charge will be displayed at checkout prior to purchase.

    All Other Overseas Countries

    We will always attempt to accommodate any customer requirement. For all other countries, please contact us either via telephone or email to discuss each order prior to placing the order on our website.

    We encourage you to only book plumbers and fitters after the arrival of your item(s) to avoid any inconvenience. We also encourage you to inspect your item(s) on arrival before accepting and signing for them.


    COVID-19 UPDATE: Please be aware that some orders may take longer to arrive than usual, as slight delays during this time are to be expect. If this is the case, we will do our utmost to notify you with order updates. 


    Returns & Refund Policy 

    For National / UK deliveries - a notification to Unbeatable Kitchens must be made within 30 days of receipt of your goods, in writing via email to and fully outlining the relevant issue/cause for the requirement to return the said goods. 

    Returning Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund. If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier. 

    No Price Matching after purchase. 

    All returns must be agreed by telephone or email so we can agree on return dates/times. All returns to Unbeatable Kitchens must be in the original packaging and in pristine condition, otherwise, the return may not be accepted. 

    We are only able to refund the cost where goods are supplied to the customer in a faulty or damaged condition. 

    These conditions do not affect your statutory rights.